FAQ’s

Our FAQ’s should answer any questions you might have, but if you can't find the answer to your query below, please do not hesitate to get in touch!

What areas do you cover?

We cover Cambridgeshire, Suffolk & Norfolk. We are located in Ely and offer free delivery and setup if you live in a 15 mile radius of CB7 5. We are happy to travel further afield for a small additional cost to cover our time & travel. Get in touch to find out more.

What age range are the teepee tents suitable for?

We recommend the tents are used by children over the age of 5.

How big are the teepee tents and beds?

The space required for one teepee tent and mattress is 140cm x 90cm. The breakfast trays are 56 x 36cm and are usually placed in front of each bed if there is room however these can be placed elsewhere if preferred.

What is the hire period?

Everything included in the package will be delivered and set up one day then packed away and collected the following day. At the point of booking we discuss a convenient time for us to come to your home on each day. 

Can the teepee tents be used outside?

Unfortunately our indoor teepee tents can’not be used outside. Our tents are handmade by a small business with the intention of them being for indoor use only.  

Can I have a sleepover party set up in an upper floor flat or apartment?

We love to add lots of accessories to make each party look really special but it means we have a large amount of kit to transport, carry in and set up. We like to accommodate all property types so we may ask for some help with off loading and removal.

How are the teepee tents cleaned?

The tent covers are all removable and washable. All bedding is laundered after each use. Trays and other items are cleaned and disinfected where possible. We wash all our items in Fairy Non-Bio and Fairy Softener.

Are the teepee tents available to buy?

We don’t sell the teepee tents, they are available as part of the hire package only.

Do I need a power supply?

Our fairy lights and light box are battery operated.

What are your payment terms?

We require a deposit of £50 (non-refundable) to confirm your booking. The remaining balance is due 14 days before the event. We require a security deposit of £50 for indoor tents and a £100 security deposit for our luxe picnic tables and bell tents. The security deposit will be refunded once the equipment has been collected undamaged and fully tested (usually within 48 hours). Costs for the replacement of any damaged items supplied or breakages will be deductible from this deposit.

What is your cancellation policy?

Please read our Terms and Conditions for full details of our cancellation policy.

What happens if something gets damaged?

Accidents happen, we know that. Due to the nature of our business we take great care in looking after our party supplies and ensuring they are supplied in fantastic condition. Should an incident occur where any of our supplied items get damaged there will be a charge for replacements. Please read our terms and conditions for more detailed information on this.

Do you have insurance?

Yes, we have £2million public liability insurance.